Ensure the companies that are offering tour packages/ Umrah packages are from licensed travel agencies under the Ministry of Tourism, Arts and Culture (MOTAC).
Example of license number
Licensed travel agents have a registered license number, official government stickers, and a licensed certificate from the ministry.
What You Should Note Before Choosing A Package
Check the current status of the company by visiting MOTAC’s website or call MOTAC’s offices all over Malaysia.
MyMOTAC app will show you a list of travel agents who are registered with the Ministry and you can also see the ratings for hotels as well. Get the app at Google Play or the Apple App Store.
Be specific when you are enquiring about the holiday or umrah package. Thoroughly examine all the information inside the package that is being offered.
Insurance And Travel Takaful
We would advise you to purchase travel insurance/ travel takaful when you are travelling. It is COMPULSORY for companies to protect their clients who are going for Umrah with Takaful Umrah. Be sure that the takaful provided is sufficient enough for you.
Thoroughly understand the terms and conditions for the holiday package/Umrah package.
It Is Important To Understand
Before finalising or signing any travel documents, make sure to read and understand all that is related to your desired package. Also, be aware of cancellation penalties that would incur if any cancellation were to occur.
Conclude your travel agreements inside the travel agency's office. This will provide extra confidence for you, and also give increased credibility to the company.
Many travel scams occur when people do their dealings with third parties for their travel plans and not going straight to the travel agency.
Confirm that the individual who is handling your travel arrangements/ Umrah is indeed from a licensed travel agency.
Always keep in touch with your travel agent to keep yourself up to date on the preparation that is being done including your flight ticket, accommodation, insurance/ travel takaful and visa (if required).