Tripfez is part of Tripfez Travel Sdn Bhd and was established in February 2013 and is a licensed travel agency under the Malaysian law (License No. 7142). The use of Tripfez website is subject to your acceptance of our terms and conditions. If you do not accept these Terms and Conditions, you must refrain from using the website.
Customers are deemed to have read, understood and accepted the following terms and conditions.
All tour rates are meant for Malaysians only and exclude any airfares unless stated otherwise. Rates may change in the event of erratic fluctuations in the currency exchange rate and eleventh-hour adjustments or surcharges imposed by accommodation, land, water, and air transport providers, and restaurant, attraction, theme park, sightseeing and tour operators.
Tripfez shall be known as “The Company” in the terms and conditions listed below: -
Upon receipt of deposit payment from you, the Company will proceed to make the necessary flights, hotel accommodation, tour vehicles and tour guide reservations.
Customer must inform the Company of the changes on the number of participants in the tour. Customer must inform the Company’s tour information to your participants of their entitlements and type of travel and tour arrangements for them.
It is the customer’s responsibility to ensure that they have a valid passport with minimum 6 (six) months validity from the date of the last departure point as well as the necessary visas, current health certificates and necessary travel documents as required by various government authorities of the countries to be visited. Please ensure current passport photos are updated by immigration authority prior to departure.
The Company will not be held responsible or be liable for any expense, reimbursement or refund of tour or travel arrangement charges if the customer is refused entry by any country before departure, during the tour and travel for whatsoever reason, including but not limited to non-possession of necessary visas.
Rates displayed on our website can be viewed and charged in Malaysian Ringgit and US Dollar. Some credit card providers may charge an International Transaction fee. This fee is passed on by some credit card providers because the charge for your booking has been processed outside of the country that you reside in. Please note that the charge has not been passed on by Tripfez and that we cannot be held responsible for any international transaction charges passed on by your credit card issuer. The actual currency and amount that will be charged will be shown to you on the actual Booking page.
Tripfez cannot be held responsible for currency exchange rates or bank surcharges whatever the circumstances.
Once you have accepted the cancellation policy for your booking as well as our terms and conditions, your credit card will be charged for the total cost at booking time.
The amount for your booking DOES NOT include any applicable charges for optional incidentals (such as mini bar snacks or telephone calls).
Rates displayed on the Tripfez website are subject to currency fluctuations. There may be slight variations in the published daily rates that will reflect any movement in the currency exchange rates. Once a booking has been booked and confirmed at the rates you have accepted, there is no refund for the price difference because rates can be updated daily.
Tripfez cannot be held responsible for currency exchange rates or bank surcharges whatever the circumstances.
While we undertake to ensure that your requested room type and smoking preference is available, Tripfez cannot guarantee the actual bedding option of the room. These requests are sent to the hotel and are subject to availability.
It is the responsibility of the person making the booking to ensure that the room type booked will be suitable for the party travelling.
We try to ensure that the hotel provides the room type(s) booked, however there may be occasions when instead of a double-bedded room a twin may be allocated or a double-bedded room instead of a twin. Please be aware that most European hotels provide 2 single beds pushed together to make a double bed, and please note that Tripfez cannot be held responsible for the actual size of the room, the extra beds etc. While all room type preferences are forwarded to the hotel, room allocation is done by the hotel and subject to availability at the time of check in.
All customers are encouraged to buy travel insurance to safeguard themselves against sickness, loss of money, cancellation, flight delays or lost baggage. The Company will provide details of such insurance certificate if required.
The maximum amount of credits of a discount code may be lower than the value of that discount code depending on your selected hotel and room type.
For such cases, the maximum credit amount will be applied, and the remaining credits cannot be used for a future reservation.
Discount codes cannot be combined with any other promotions and offers.
Tripfez reserves the right to change this implementation and hotel rates offered for discount codes at any time.
All the hotels on the Tripfez website require one of the guests to be at least 18 years old. In some states of America there are higher age limits. If you have booked a hotel in the Unites States and the travellers are under 25 years of age, please contact the hotel directly for clarification.
Tripfez reserves the right to correct any pricing or displayed errors and/or commissions. This includes errors and/or commissions from a supplier or hotelier.
In the event of a price error and/or commission, we will offer you the choice of either keeping the booking at the correct rates, cancelling the booking or subject to availability we will offer you a suitable alternative hotel. This applies to both confirmed and on request bookings.
Not all the hotel rates are applicable for the local market and in such cases the hotel is within their rights to change the rates without prior notice.
Over certain periods such as sport events, festivals and fairs hotels may impose strict restrictions regarding conditions of stay. It is possible that these changes may be advised to us after the booking has been confirmed.
Maps are provided for information purposes only. While Tripfez strives to present hotel and map information as accurately as possible, we do not accept any responsibility for the accuracy of this information or for any errors. We suggest that you contact the hotel directly to obtain the most current and complete location information and directions.
The Company welcomes constructive feedback from its customers in its continuing efforts to improve service quality. Any disputes with regards to the tour must be submitted in writing 14 (fourteen) days from the date of return. The Company will not entertain any dispute made thereafter.
The Tripfez website is for legitimate bookings only. Anyone found to have used a credit card of which they have no authorised use will be liable to prosecution.
We reserve the right to cancel any booking that is deemed not to be legitimate.
When you contact us, we will reply to your query within 5 working days.
Depending upon the nature of your query please allow up to 30 working days especially in the case of past booking queries for the situation to be investigated and concluded.
When visiting our website, a record of your visit is logged. Our company operates secure servers to minimize the risk of unauthorised credit card use.
Tripfez guarantees that all sensitive information -e.g. your name, address, and credit card number- will be protected with the best security practices available when exchanged over the internet. The Secure Socket Layer (SSL) technology we use ensures the privacy and security of all transactions. SSL technology encrypts data before it is transmitted, so that only the authorized recipient can have access to it.
Tripfez is offering for certain properties the Salam Standard rating. We do not take any responsibility if the information provided through Salam Standard is not correct or incomplete. We are not liable for any information or errors or/and damages incurred in connection with the Salam Standard rating. We suggest that you contact the hotel directly to obtain the most current information on amenities and services for Muslim travellers (including the halal certification of any food served in the hotel).
All arrangements for the provision of transport, accommodation, sightseeing and other tour or travel services are made by the Company through our appointed agents. The Company accepts no responsibility for any injuries, damage, accidents, loss, delay, theft, quarantine, customs regulation, strike, acts of good, and changes of itinerary, deportation or refusal of entry by immigration.
Customers are responsible for all losses and expense from authorities’ confiscation resulting from improper travel documents, possession of unlawful items or irregularities. Proper travel documents are expected of all customers.
The Company also reserves the right to request for any individual to withdraw from the tour if it is deemed that his or her behaviour or conduct is detrimental to or incompatible with health, safety, interests, harmony and welfare of the other tour participants and the tour group. Under such circumstances, the Company shall be under no liability thereafter to any such person.
No tour leader or guides, employees or agents of the Company are authorized to commit the Company to any liability. The Company will not be bound by any statement or representation unless it is in writing and signed by a management executive of the company.
The Company also reserves the right to take photographs and films of passengers while on tour with the Company to be used for brochure advertising. The customers will be informed of use of such materials in publications and forms of advertising.
The Company will not be held responsible for any goods purchased during the tour. Defective goods, goods not suitable for customer use, goods not in conformity with the samples provided, or goods rejected by customers for any other reasons are not the Company’s responsibility. Even if the goods are purchased in shops as part of the tour packages visitation or which are specifically recommended by the travel service, guides, servants, employees or independent contractor. The Company or travel service will not be liable to customers for the purchase monies of the aforesaid goods.
The Company will not be held responsible for any losses and expense of domestic air ticket, local hotel, transportation from and to the airport, and other personal travel services that booked by customers due to international flight change or cancelled including even if the group size is not materialized at last minute.
Itineraries, prices, services and conditions are correct at the time of reservations. The Company reserves the right to revise the tour fares and to determine the date of commencement of such revised tour fares.
he Company reserves the right to change, amend, insert or delete any of the terms and conditions, policies contained in this document, as the case may be, without prior notice.
Tripfez does not accept liability for any errors and reserves the right to change the information published at any time and without prior notice.