Tripfez can make your Umrah journey a breeze. Here are some frequently asked questions from our customers who are planning to perform their Umrah with Tripfez.
Preparations before Umrah
How do I apply for Saudi Tourist e-visa online?
You can go to the Saudi eVisa Portal at https://visa.visitsaudi.com/
Do I need to do vaccine before going for Umrah?
Yes. the vaccination required for Umrah (Meningitis ACWY135) is not included in the package price. https://www.saudiembassy.net/hajj-and-umrah-health-requirements
What documents do I need?
You can download the PDF version of the documents needed for your Umrah with Tripfez. Download PDF Document
Will there be any Umrah course?
There will be an Umrah course for the Umrah participants for free. And InshaAllah a group mutawwif/ustaz will be with us to assist with how to perform Umrah and any questions you may have. You may also access our online learning page here.
In flight, for couples with babies? How is the seating arrangements in flight?
For couples with baby, it's best to request for a bassinet or skycot seat. Please contact us for this. Remember it is only a request, and airline staff will do their best to accommodate you, but there is a limited availability of these seats. Can also refer here https://www.flyingwithababy.com/what-are-the-best-seats-on-a-plane-and-info-on-baby-bassinets/
What do we get for free from Tripfez?
4 types of bags (luggage 24 kg, a sling bag, a backpack, shoe bag, Umrah Guide Book)
Can I travel if I'm sick?
For unhealthy individuals, there are no special requirements before performing Umrah, except for taking a few over-the-counter medications like painkillers and antihistamines for a common cold. Those with chronic diseases need to visit their medical team while planning the journey, and they should get fully examined and carry with them a medical report of their current status. They need to get the necessary vaccinations, like influenza and meningococcal vaccines, ahead of time – at least two weeks before the Umrah. Another important point is to take enough supply of their medications and arrange a proper storage to avoid exposure of the medications to excessive heat and direct sunlight.
What if I cancel after booking?
The booking are transferable to other destinations and date but it is based on availability.
What should I pack?
- ID Card
- Airline tickets
- Vaccination Record
- Passport Size photos 4 cm x 6 cm
- Relationship Certificate
- Phone numbers/addresses
- Doctor’s letter (for participants with health issues)
- Rehydration salts/drinks
- Foldable scissors
- Rubber Slippers
- Prayer Mat
- Waist belt/belly bag/pouch
- Unscented Soap
- Bottle Spray (convenient for taking ablution)
- Power bank
- Comfortable Clothes
- Cotton Undergarments
- Cotton scarf/hijab & abaya
- Hijab under caps
- Hair tie-backs/clips
- Small Bag/purse
- Sanitary napkins/pads
- Cotton Undergarments
When is the best time (off-peak time) to go for Umrah?
"Off-season" times for Umrah will be the beginning of the Umrah season. So from the 1st of Muharram until about the middle of Zulkaedah, let's say (of course depending on the year and how it moves).
What are the charges for children and infants?
Less RM500 from adult price for child with bed. Rm5000 for child without bed (2 years old- 11 years old). Infant rm1500 (1-2 years old)
How much time period is required between booking and date of travel?
Can a lady travel by herself?
A woman aged 18 and above can now go for Umrah alone, granted with a tourist visa. The tourist visa will be a single-entry visa valid for a maximum of 30 days. This visa is added to those currently available in the Kingdom. It is independent of work, visit, Hajj and Umrah visas. Customer may refer to the link here;https://help.visitsaudi.com/hc/en-us/articles/360009422839-Can-I-perform-Umrah-on-the-visit-visa-as-an-unaccompanied-woman-without-a-male-relative
Bolehkah saya merancang sendiri jadual perjalanan Umrah DIY saya?
Ya. Umrah DIY bersama Tripfez membolehkan anda memilih penginapan, pengangkutan, program yang akan dijalankan, visa dan mutawif mengikut pilihan dan bajet anda.
How do I travel between Makkah and Madinah?/What kind of mode of transportation from Makkah > Madinah?
By bus (6 Hours to 8 hours) / The travel time between Makkah and Madinah with bus will take around 6 hours.
Is it true that the distance between the hotel to the mosque are only 50M?
Do we need to bring money and how much?
It is difficult to recommend a specific figure since spending habits vary from person to person. However, you may want to take into account the following when drawing up your budget prior to departure: https://hajjumrahplanner.com/money-banking/ Shopping – Set aside money for shopping that you will do for yourself, your family and your friends. Make a list of all the people you want to spend money on and budget a certain amount for each person. Excess baggage or cargo charges if you plan to do a lot of shopping. Voluntary charity (sedekah). Food and drink.
Where can I buy SIM card? Can I do roaming?
For Umrah participants, you can use your own service provider roaming service but it can be quite expensive. So we would suggest you to buy the sim card from telco kiosk, but the topup is based on packages.
Is there any Umrah package more 16 days?
We can customise Umrah package up to 30 days for Umrah visa and 90 days for tourist visa. The longest duration package we have is Umrah 17 days Ramadan.
Is food included in Tripfez's Umrah package?
For economy & budget packages, it is fullboard basis. Premium package, it is halfboard meals and can be upgraded to fullboard package.
Will we visit any special sites of importance in Makkah & Madinah?
In Madinah and Makkah, pilgrims will visit the following places;Madinah
- Internal pilgrimage of Madinah Raudhah and Rasulullah S.A.W tomb with (mutawwif / mutawwifah)
- Visiting the Saqifah / Baqi Cemetery
- Quran Museum
- Jabal Uhud
- Quba Mosque
- Dates Farm
- Miqat at Bir Ali Mosque
- Site of the birthplace of the Prophet S.A.W
- Site of Prophet Muhammad's Companions
- Jabal rahmah / muzdalifah / mina
- Miqat in Ja'ranah
- Miqat in Hudaibiyyah
- Almoudi Museum
How about Hotel meals? How many times can we eat?
Umrah Economy, the meals are all included breakfast, lunch and dinner (Fullboard). Umrah Premium, in Makkah, only breakfast will be served. For Madinah, meals are on full board basis.
Can I combine my Umrah travel with another country?
Umrah packages are with groups only or individual customised packages can be organised?
We have Umrah group and Umrah private package.
How far is the distance from the hotel to the airport?
Apakah Umrah Ziarah?
Umrah Ziarah Tripfez adalah percutian ke negara pilihan anda sebelum ataupun selepas anda mengerjakan ibadah Umrah anda
What happens After?
How many times can I do Umrah?
As much as you want to. But if with group, 3 times. With Mutawwif one time.
What time should I be at the airport?
It is advised that you should be at the airport 5 hours before departure.
Will Tripfez provide zam-zam water for the jemaah to bring back home?
We will provide 5 litres or zam-zamn water for each jemaah which can be collected once we land at KLIA.